Dr. Susan Gomez November 14, 2015
Contractor, CSA Construction
Joe and I are writing to thank you and your construction crew from CSA Construction for your
outstanding work on the recent remodel of our kitchen. The new kitchen is beautiful, well- constructed
and much more functional.
From start to finish of the project, we have been impressed with your knowledge, professional
demeanor, and friendly communication. You provided critical input for the design and materials and
helped identify the possibilities for our space and budget. Although we did seek other bids, our
confidence in you was the most important factor in our decision to work with you.
Since we had never built a home or done a remodel, we were a little nervous about the process. But our experience working with you has been nothing but positive. You and the crew were always prompt,
meticulous, efficient, respectful and clearly knowledgeable. We were updated daily on the progress of
the work. If small problems or questions arose, you were quick to bring them to our attention so we
could find a solution.
This attention to detail and a constant focus on customer satisfaction were critical to the quality of the
final product. And there were certainly a few instances where this attention was needed! When the new
oven did not fit the designated cabinet, your imaginative problem-solving resulted in a more solid and
attractive solution. And when the oven installation revealed some potential circuitry problems, you made
sure to correct these problems so our wiring would be safe and up to code.
We have also been pleased with your continued follow up on last minute details so that now our kitchen
is complete. We have had time now to live and work in it, which has made us appreciate it even more!
It is attractive and elegant and so much more functional. Our kitchen is now the most beautiful part of
our home, and it is beyond what we could have dreamed or done ourselves. We would never have
achieved that without the outstanding work of you and the crew at CSA. You and your team made an
intimidating process actually fun! Thanks for a job well done, and we will certainly look forward to
working with you and the crew at CSA in the future.
Susan Gomez and Joseph Thomas